Partner is a teacher in a deprived area and parents have physically engaged with teachers on more than one occasion.

But even in my job which has a publicly known phone number people are finding it perfectly reasonable to shout down the phone despite nothing having gone wrong with their process.

People are getting more aggressive and it’ll be a mixture of things. Partially cos everything is fucked, but also, certainly in my case, things like Amazon have changed people’s expectations. They get something the next day, if they don’t like it they get a voucher no questions asked, or if they want they can scam the system.

Works fine for Amazon, doesn’t work fine of you try to force that business model onto already stretched public services. If they’re told their kid isn’t behaving or performing they’ll go on the attack and act like a shitty customer rather than a parent.