Comment on AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

Whitebrow@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

The issue is offshoring of jobs.

If you put a disclaimer that “you’ll be speaking with Rajiv in Ontario and AI will be used to lighten accent for clearer communication” I don’t have a problem with that.

But flip that into a “you’ll be speaking with Bob in Nicaragua and AI will be used to lighten accent for clearer communication” and the sentiment suddenly shifts.

Canadian companies should support local labour and create local jobs.

Clear communication is kinda important, but competency is importanter and Canadian jobs are importantest.

source
Sort:hotnewtop