Am I sure it's the shipping company and not Valve? Yeah, I'm pretty sure.

I'll break down what happens for me with the shipping companies that service my area.

USPS - can't have informed delivery (I tried) because the person who previously lived here had it and hasn't removed their claim to it.

Its a toss up whether or not I can actually have them physically hold my mail (I have been told my mail will be held and then continued to received mail regardless).

UPS - Hit or miss whether you can get their app or web page to allow you to hold for pickup. I have managed it but it was for an item that required a signature. I've also had them claim to have delivered a package and not actually delivered it. I attempted to file a claim and their website kept kicking me back out to the FAQ page. Eventually after about a week of trying I gave up.

DHL - Has just straight up refused to deliver a package to me and returned it to sender no matter what I did. Phone calls, website, etc.

Fedex - I used to be able to schedule deliveries and hold them for pickup. Haven't been able to do that since COVID.

Theres just not that many options that an entity using a shipping company can control. One of the main ones is signature at delivery. Everything else is pretty much up to the shipping company.