Maybe it’s the best they know how to do.

Disrespectful or not, if you don’t like it, then you don’t like it. You might just email them about your experience and tell them what you want to have happen. Give them a chance to do that for you.

And ultimately, which do you value more: the season tickets or your preferred way of buying them? As far as I can tell, there’s no wrong answer, but merely your preference.

Good luck.