Comment on From feast to famine: Steam hardware reservations

ericwdhs@discuss.online ⁨17⁩ ⁨hours⁩ ago

In case this saves anyone else the trouble, I got my purchase email for the Frame (256G) yesterday too. I went through the purchase process a bit too excitedly, and after completing it, I realized I never selected any accessories. I assumed I missed this step on one of the pages I didn’t scroll down on.

Stupidly, I never checked the Internet to learn the accessories are sold out, which apparently has been news for about a week now. Even more stupidly, I looked at Steam Support options for the purchase, and made the closest selection I could make to what I wanted, a refund request with a comment about actually wanting the purchase just with accessories.

It turns out the request was either automatically approved or approved by someone who didn’t bother with my comment. I had to make another Steam Support ticket to which they told me to get on the wait list again after which they would make a one-time exception and send me the purchase email again, which I’m currently waiting for.

So, not a big setback overall and definitely in the territory of first world problems, but I am getting the Frame at least a couple days later than I otherwise would have. Don’t rush through purchases, kids.

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