Comment on [Frame] Charging Issues - Device Dead
PineRune@lemmy.world 4 days ago
The same thing literally just happened to me over this weekend. I had it plugged into a charger, and it shut off mid-game while playing in PCVR. When I booted it back up, it was in low-battery mode and turned back off, so I re-seated the charging cable and tried again. After half an hour of charging it was still in the battery-too-low-to-boot mode. Eventually it wouldn’t even show the low-battery (charging icon) screen and only had a flashing red LED indicator. Then that stopped. I tried my 65W charger that was working with it before, my Steam Deck charger (45W), and even a slow charge overnight from USB-A to -C as others have suggested.
It took 3 days of back and forth with customer service having me try everything I’ve already tried (make sure charger is 45W, disconnect and reconnect the battery, etc.) but they’re finally approving the RMA. I’m just waiting on the shipping label now. I’m glad I kept the box it shipped in.
I’ve had my Frame for about a month.
BeamBeamCable@lemmy.ca 4 days ago
Oof, I had a similar support experience with an Index RMA. They bounced me across multiple agents that wouldn’t read previous messages and would ask for the same trouble shooting steps I’d already SHOWED THEM, it was hell 🫠
Glad to hear the balls rolling and I pray you get yours fixed soon :)
I had mine for a month too, was yours also in beta branch per chance?
P.S, don’t worry about the posts, it gave me a good chuckle scrolling through my notifications; it happens :P
PineRune@lemmy.world 4 days ago
I never opted into the Beta branch so I should have been on the Stable release. It seems like a common issue where the communication between the charger and the unit can’t agree on the proper Wattage or Voltage.