Comment on Epic explains why it hasn't sued Nintendo, Sony and Microsoft over 30% fee
ObiWanGurobi@feddit.de 9 months agoI’ll happily pay these 30% if it means I get quality services for them:
- high speed download servers
- reliable cloud saves
- automatic, non intrusive updates
- discussion forums
- easy mod management
- friend networking, multiplayer services
- responsive and uncomplicated support
People always act like those are to be taken as granted, but if you have ever worked in dev/devops, you would know that there’s a lot of work maintaining each one of them.
Also, you can use these services for as long as you want, despite paying for them with a single purchase.
Rose@lemmy.world 9 months ago
Responsive support? On Steam?
Apart from the forums, Epic offer all those things and take only 12%. Microsoft offer most of those things and also take 12%.
mammut@lemmy.world 9 months ago
Yeah, I still remember that I completely lost access to my Steam account in the early days. I forgot the password, and the password reset feature didn’t work. I contacted support and they never responded. I eventually just gave up and lost the games in the account. I guess if I had waited long enough they probably would’ve fixed it, but, holy fuck, Steam was really shit in the early days.
To Valve’s credit, my understanding is that the support situation has improved marginally over the 20 years since my incident.