Comment on CrowdStrike backlash over $10 apology voucher for IT chaos
Enkers@sh.itjust.works 4 months ago
How does corpo PR still mess this sort of thing up so badly? Just issue a statement:
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Acknowledge and take responsibility for your part of the incident. DO NOT try and shirk any responsibility.
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Outline what you will do to prevent the problem for happening again.
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Commit to providing progress updates on the resolution.
On issues of this magnitude, there’s simply no way to compensate everyone whose time and effort you’ve wasted. Don’t insult people with a meagre offering. Instead, commit those resources to a resolution, and simply ask for forgiveness.
possiblylinux127@lemmy.zip 4 months ago
I like how this is so much smarter and easier