Comment on The future of customer service is here, and it's making customers miserable

spankmonkey@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

The first point of contact is the AI-powered online virtual assistant, which asks what it can help me with but has, thus far, never been able to actually help.

This has been every one of the few interactions I have had with AI that involved a need for a factual answer Something that is like an answer, but actually wrong, and more of a waste of time than figuring it out through regular steps.

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