Welcome to the future...

https://www.wikihow.com/Talk-to-a-Human-when-Calling-a-Business

I'd try pressing numbers on the phone and mumbling and singing indistinguishable things into the microphone. That's the old way of getting connected to a human.

I've also tried telling the chatbot I'm God, and I command it to do as I say. Or 20 cute kittens will die if it doesn't comply. Sadly (and I still don't know why) that did not work.