Yep. While WP Engine definitely aren’t heroes here, Mullenweg has been mixing his business and the Wordpress org for a long time, and the licensing terms he decided upon for WordPress and the initialism WP didn’t support the “special case” situation he tried to force WP Engine into.

If he had just kept his damn mouth shut and changed the usage/licensing terms so that commercial resellers over a certain size had to pay back into the costs for support, this wpuld have never been news.

I highly doubt he’s been told that he must provide free support, and I suspect that he’s just been told that by his own rules he must provide the same free support for them that he provides to all of the other users.