HP ditches 15-minute wait time policy due to 'feedback'

Comments

• slazer2au@lemmy.world ⁨18⁩ ⁨hours⁩ ago

  “We’re always looking for ways to improve our customer service experience. This support offering was intended to provide more digital options with the goal of reducing time to resolve inquiries.”

  Yes, that makes sense. Let’s improve resolution times by making customers wait 15 minutes before being added to the queue to talk to a representative.

  We’ve asked HP to comment. We suspect we’ll be waiting longer than 15 minutes.

  Oof.

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  • hendrik@palaver.p3x.de ⁨17⁩ ⁨hours⁩ ago

    Well, it's just like fighting fire with fire, isn't it? I suppose if someone tries hard enough, while simultaneously avoiding thinking about any consequences, they might be able to convince themselves.

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• sirico@feddit.uk ⁨18⁩ ⁨hours⁩ ago

  Just ditch HP

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• swordgeek@lemmy.ca ⁨17⁩ ⁨hours⁩ ago

  The LaserJet 4 was the last bit of good from HP. They have been a shit company with the notoriously worst support in the industry for decades.

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