brasstacks

@brasstacks@feddit.org

• ⁨Comment⁩ on ⁨Steam Frame still missing after 2 shipments⁩ ⁨⁨11⁩ ⁨hours⁩ ago⁩:

  Two points:

  1. Your contract is with Valve, their contract is with GLS. GLS does not have to work with you or give you information, they do not have a contract with you. If they do have to work with you, it is limited to the scope defined within their contract with Valve. If the package is not insured, carriers often care very little as there is no damage to them. You complaining at GLS will likely and sadly achieve little to none. Get Valve to raise a stink. Or not, they can just keep sending Frames into the ether, it’s their prerogative.

  2. Do not give the driver (or others) the opportunity to change the data attached to your delivery, if possible. I am not familiar with the system of GLS, but with DHL you may enter a drop-off location, neighbor or drop site in a web form once, afterwards all options to redirect are locked. However, all the information required to enter such a redirect is also available immediately on the package and their hand tool thingy. Even drivers (at least I’m guessing it’s the drivers and not their dispatchers) not intent on stealing a package may use an unfilled web form to redirect the package to simply save themselves a delivery as they are always short for time. If possible, set the form yourself for it to be delivered to a neighbor, same address, same last name, change the first name except the first letter. Then just sit by the door, they’d have to at least drive by and stop in case someone audits the GPS trail of their delivery car.

  Hope you get your Frame :)