Comment on AI ‘accent masking’ at overseas call centres sparks union backlash in Canada
idiomaddict@lemmy.world 5 days agoI used to work at a call center for US-Americans in the US, where I was born. The number of times people responded with something like “lol no it’s not,” when I told them my name was infuriating. People used to ask me the weather or about my state history as a test, and I had a guy once call me padme the whole time, I think because he confused India and Naboo.
jaybone@lemmy.zip 5 days ago
But you understand why that happened, right?
idiomaddict@lemmy.world 5 days ago
Racism, yes.
FluorideMind@lemmy.world 5 days ago
Hate to say it. But after the vast majority of calls you receive from an Indian person are scams. You kinda have to assume they are all scams.
shawn1122@sh.itjust.works 5 days ago
You’ve never spoken to an Indian person outside of the context of a scam? Under which rock are you living, brother?
idiomaddict@lemmy.world 5 days ago
It was an inbound call center, they called the number on their insurance card and got me.