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Comment on AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

I used to work at a call center for US-Americans in the US, where I was born. The number of times people responded with something like “lol no it’s not,” when I told them my name was infuriating. People used to ask me the weather or about my state history as a test, and I had a guy once call me padme the whole time, I think because he confused India and Naboo.

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jaybone@lemmy.zip ⁨1⁩ ⁨month⁩ ago
But you understand why that happened, right?

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- idiomaddict@lemmy.world ⁨1⁩ ⁨month⁩ ago
  Racism, yes.
  
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  - FluorideMind@lemmy.world ⁨1⁩ ⁨month⁩ ago
    Hate to say it. But after the vast majority of calls you receive from an Indian person are scams. You kinda have to assume they are all scams.
    
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    shawn1122@sh.itjust.works ⁨1⁩ ⁨month⁩ ago
    You’ve never spoken to an Indian person outside of the context of a scam? Under which rock are you living, brother?
    
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    idiomaddict@lemmy.world ⁨1⁩ ⁨month⁩ ago
    It was an inbound call center, they called the number on their insurance card and got me.
    
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