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Comment on Steam Controller delivery vent

This is a UPS problem. It's their system that doesn't allow you to set up the necessary protocols to pick up or delay delivery or whatever.

And you should make the complaint with them anyway and maybe talk to steam support because at least then there's a paper trail.

I've tried repeatedly with several different shipping company's to set up the delivery options and all of them are equally bad.

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Markaos@discuss.tchncs.de ⁨1⁩ ⁨week⁩ ago
Are you sure about that? DHL (the shipping company Valve uses in the EU) has an app to move your delivery time or reroute the package, but it wouldn’t allow me to delay my SC package because “the sender” blocked it. So it sounds like a Valve problem to me here in EU.

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- rtxn@lemmy.world ⁨1⁩ ⁨week⁩ ago
  Mine was also shipped by GLS (before the entire system fell apart) and it allowed me to change both the delivery date and address.
  
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  - deliriousdreams@fedia.io ⁨1⁩ ⁨week⁩ ago
    Am I sure it's the shipping company and not Valve? Yeah, I'm pretty sure.
    
    I'll break down what happens for me with the shipping companies that service my area.
    
    USPS - can't have informed delivery (I tried) because the person who previously lived here had it and hasn't removed their claim to it.
    
    Its a toss up whether or not I can actually have them physically hold my mail (I have been told my mail will be held and then continued to received mail regardless).
    
    UPS - Hit or miss whether you can get their app or web page to allow you to hold for pickup. I have managed it but it was for an item that required a signature. I've also had them claim to have delivered a package and not actually delivered it. I attempted to file a claim and their website kept kicking me back out to the FAQ page. Eventually after about a week of trying I gave up.
    
    DHL - Has just straight up refused to deliver a package to me and returned it to sender no matter what I did. Phone calls, website, etc.
    
    Fedex - I used to be able to schedule deliveries and hold them for pickup. Haven't been able to do that since COVID.
    
    Theres just not that many options that an entity using a shipping company can control. One of the main ones is signature at delivery. Everything else is pretty much up to the shipping company.
    
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  - SavinDWhales@lemmy.world ⁨6⁩ ⁨days⁩ ago
    I can change the delivery options with GLS, but I don’t want to. I just want them to deliver 🥺
    
    My Controller was sent from the Netherlands to Germany, but it took a detour via the UK. And now it’s back in Germany, but sitting in a depot somewhere in southern Germany, while I’m in the North.
    
    It’s now two weeks since it shipped…
    
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