They don’t have to, but making customers happy for no cost is beneficial to the company
Comment on [Controller] Missed my reservation purchase by a couple days, steeamhelp reopened it for me
Krafting@lemmy.world 1 month ago
Valve not having to do anything, yet they still do the right thing, love these guys
balgruuf@nord.pub 1 month ago
Krafting@lemmy.world 1 month ago
Yeah totally, however most companies today just prefer to spit on the customer instead of providing a great service…
KnitWit@lemmy.world 1 month ago
Yeah, I was fully expecting to go to the back of the line. Got a quick response of ‘your purchase window has been reopened for 72 hours.’ They absolutely deserve the goodwill directed their way.