Submitted 20 hours ago by KnitWit@lemmy.world to steamdeck@sopuli.xyz
Missed the email for my reservation by a couple days (I’m in the by September group) but luckily after opening a help ticket they gave me a new window to purchase it. Just wanted to put it out there in case someone also misses there and a as a general good guy Steam. Excited to finally get my hands on one.
I had the exact same experience with the original Steam Deck reservation way back when. Valve is usually pretty friendly.
I hesitated on my Steam machine reservation and someone suggested trying this. I ended up spending most of the money on something else. But it is great to know they help with this.
I missed my window for the original SteamDeck reservation by about 10 hours, way back when.
I changed the system clock to unlock the preorder again.
I have a question, do you only get an email notification, or donyou also get an in-app notification?
I wonder for my own sake…
I believe I only got the email and no in app message. But I also probably didn’t open the app or the computer launcher in that time period, only using my steam deck. Funny because I was checking it every few days, worried that I’d miss it and then have just had a bunch of other stiff going on the last week.
Krafting@lemmy.world 20 hours ago
Valve not having to do anything, yet they still do the right thing, love these guys
balgruuf@nord.pub 11 hours ago
They don’t have to, but making customers happy for no cost is beneficial to the company
Krafting@lemmy.world 5 hours ago
Yeah totally, however most companies today just prefer to spit on the customer instead of providing a great service…
KnitWit@lemmy.world 20 hours ago
Yeah, I was fully expecting to go to the back of the line. Got a quick response of ‘your purchase window has been reopened for 72 hours.’ They absolutely deserve the goodwill directed their way.