They do have a professional offering, but it’s offered in a deeply unprofessional way. Selling to businesses means you need both the technical offering, but also the correct commercial offering. That means presenting yourself in a way that attracts the attention of the decision makers in those businesses, and telling them a compelling story of why your product is the best fit to solce their problem. A .lol domain and a cartoon catgirl doesn’t do that.

I’d suggest that, for the cost of an extra domain name, and a boring logo, they could probably significantly increase their subscriber base. There’s nothing stopping them keeping the current mascot on the current site at the same time.

You call it stupid to prejudge a project in such a way, but businesses need a product to buy, not a project.