I had a nightmare experience trying to RMA my Index, but in the end they fixed it past warranty.
I do appreciate their support, even if communication can be iffy at times. My worst fear is a painfully long wait :(
Comment on [Frame] Charging Issues - Device Dead
prole@lemmy.blahaj.zone 1 week ago
I can’t speak to the RMA process for the Frame, but my limited edition white Steam Deck needed to be sent in, I think months after you were no longer able to buy the white one (and it was probably my fault it broke).
They sent me a brand new one. Limited edition white.
Valve’s customer service has been exceptional in my experience.
BeamBeamCable@lemmy.ca 1 week ago
DudeImMacGyver@kbin.earth 1 week ago
They made me pay to fix a failed firmware update that killed my board on my Steam Deck.
My experience has been... kinda shit. They also seem to have messed up something on the board where I can't accept some free gift in Steam, but I can't get rid of the message either. I asked support about it and they were like, "IDK, talk to the repair place we sent it to!"
WTF?
prole@lemmy.blahaj.zone 1 week ago
Bummer