Oof, I had a similar support experience with an Index RMA. They bounced me across multiple agents that wouldn’t read previous messages and would ask for the same trouble shooting steps I’d already SHOWED THEM, it was hell 🫠

Glad to hear the balls rolling and I pray you get yours fixed soon :)

I had mine for a month too, was yours also in beta branch per chance?

P.S, don’t worry about the posts, it gave me a good chuckle scrolling through my notifications; it happens :P