Comment on CenturyLink left users with no service for two months, then billed them $239

pdxfed@lemmy.world ⁨7⁩ ⁨months⁩ ago

It’s just a relief that competition is so healthy I’m the market, anti-consumer practices like denying a paid service and not fixing it because you know you don’t have a regulator, are just forced out of businesses.

Lost internet from a different ISP for a week in Jan, escalated through every channel possible including local, state, fcc, Cfpb, DOJ consumer division, PUC…in the end the company fixed it exactly when they wanted, which took 5 minutes. Internet is more important than water in 2024, it can’t be optional to provide.

Net neutrality is nice, but we also need service regulation with minimum standards. Presidential election this year will be huge to determine if FCC immediately defended by Trump or allowed to continue pushing back against telecom lobby

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