At a large corporation like Sony, the people making decisions about video games rarely know anything about video games

At a certain point your career is “executive” and it doesn’t matter what product you manage.

PlayStation isn’t a huge deal to Sony compared to all the other shit they do. It’s like 1/4 of revenue.

So, it’s significant, but the people calling the shots aren’t video game people, they’re “executives” who assumed gamers wouldn’t mind signing up. They don’t understand how fickle their username and how early it still was to start money/data grabbing.