Comment on HP ditches 15-minute wait time policy due to 'feedback'
slazer2au@lemmy.world 18 hours ago
“We’re always looking for ways to improve our customer service experience. This support offering was intended to provide more digital options with the goal of reducing time to resolve inquiries.”
Yes, that makes sense. Let’s improve resolution times by making customers wait 15 minutes before being added to the queue to talk to a representative.
We’ve asked HP to comment. We suspect we’ll be waiting longer than 15 minutes.
Oof.
hendrik@palaver.p3x.de 17 hours ago
Well, it's just like fighting fire with fire, isn't it? I suppose if someone tries hard enough, while simultaneously avoiding thinking about any consequences, they might be able to convince themselves.