Comment on [deleted]
TedZanzibar@feddit.uk 3 weeks ago
I’m sorry that you’re getting less than sympathetic replies here. I don’t know what the original was since you’ve edited the post and I don’t have anything constructive to add as I assume you’re in the US, but in the EU/UK goods have to last “a reasonable amount of time” regardless of the warranty term.
Some cheap plastic tat might reasonably be expected to last a few months, a washing machine maybe 10 years provided it’s not misused. The further out you get from the warranty period, the more the onus is on the customer to prove it’s a manufacturing defect, and the less you can expect in monetary compensation.
For a high value item like a computer, TV, or the Steam Deck no reasonable person would consider it a good run, shrug their shoulders, and rush out to buy a new one when it unceremoniously died 4 months outside of the warranty period. If that happened to me in the UK I’d be throwing the consumer rights book at them.
Sorry, I know none of that helps if you’re not in the EU/UK, but contrary to what other are saying I don’t think you’re being unreasonable in complaining at all.
jmp242@sopuli.xyz 2 weeks ago
Personally I think most of these sorts of things should have a 3 year warranty - but very few offer that. If you can’t handle the 1 year you need to plan on the reality in the US IMHO. This isn’t a Valve thing, its a USA thing. So ranting against Valve feels a little disengenuous. AFAIK there’s no competitior that’s better. Sony, Microsoft and Nintendo would say the same thing.
So - in the future buy with a card that extends the warranty by a year or buy an extended offering from the company or square or whatever, if you can’t self insure the 200 repair or 600 ish replacement costs.
TedZanzibar@feddit.uk 2 weeks ago
Good point. I was going to say that Valve could voluntarily offer a better warranty but isn’t the standard in the US something like 90 days? Insanity.
Still, they could choose to match globally what they have to offer here, which is 2 years.