So let me get this straight you are upset that Valve is charging you for a repair 4 months after your warranty ended? Your warranty that lasted 12 months, so been out of warranty about a 1/3rd the it was in warranty. Yeah that is not just out of warranty, if it was a few days or even a week or two out of warranty you would have a point.
The cost doesn’t even seem all that unreasonable given a 3 hour repair time. Since Valve makes sure its employees are well taken care of and you have to cover the cost of the broken part(s).
This is just an unlucky issue that cropped up after your warranty ended. Not really on Valve to solve it for free and they gave you a quote on what it costs to have them fix it. You are free to ask 3rd party repair companies what they think the cost of the repair is. But I’d wager it’d be pretty similar given Valve has the parts easily available for purchase at fair prices.
sirico@feddit.uk 1 week ago
Out of warranty
Unwilling to pay someone for a job you can’t do
I’m sorry this is just being an adult, you said you were done with it why bother posting? It’s not like it’s an example of bad customer service. You’re just ranting you didn’t get your way. It’s not a great situation but I can’t think of many companies that would give you what you wanted in this situation.
stoy@lemmy.zip 1 week ago
Yeah, this is my impression as well.
There is a clear link on the store page to go to the warranty info, if OP didn’t read it or understood it before buying, this is on them, not Valve.
dxc@sh.itjust.works 1 week ago
You sound like a butthurt fanboy. Don’t think like big corps, try to understand the little man. Deck is just 4 months out of warranty and suddenly dies. Of course you’d be raging wouldn’t you?
Thanks for posting, OP! I bought my 500gb oled used a few months back and tbh I hope you’re alone with that problem.
Ulrich@feddit.org 1 week ago
I mean I’d be disappointed, but not with Valve. Shit happens. If it was a known issue that impacted lots of people, yes. Anything outside the warranty period is just good will if they cover it.
Fortunately Valve made them super repairable.
_cryptagion@lemmy.dbzer0.com 1 week ago
That’s not how the world works, Karen.