That happens so often with non-corporation FOSS. Some dude makes something cool and shares it for free, and in turn they get a butload of entitled support requests of idiots who think that “customer is king” applies for stuff they didn’t pay for too, and who think that the developer owes them something for using his software.

A similar thing happened with M66B. He got so fed up that he pulled all his apps. Luckily people managed to talk him out of it, but it’s really understandable.