Comment on Atlassian terminates 150 staff with pre-recorded video, AI customer contact solutions rolled out

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skisnow@lemmy.ca ⁨13⁩ ⁨hours⁩ ago

The stupid thing about replacing staff with “AI customer contact” is that the AI can only really spit out the same stuff you put in its knowledge base, i.e. the stuff that in the documentation in the first place (and maybe perform limited actions that also would have had to be implemented as forms). All it does is save someone broadly 0 seconds on what it would have taken to do a regular search of the documentation.

If I’m actually phoning up Atlassian to ask something it’s because what I want isn’t available online, and AI doesn’t solve that at all.

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