skisnow

@skisnow@lemmy.ca

• ⁨Comment⁩ on ⁨Study: Social media probably can’t be fixed⁩ ⁨⁨1⁩ ⁨week⁩ ago⁩:

  Their methodology is so astonishingly flawed at the most fundamental level I had to read it twice.

  They got a ton of LLMs to simulate how they thought real people would react to changes in their feeds.

  The entire study is built on less than sand.

• ⁨Comment⁩ on ⁨Atlassian terminates 150 staff with pre-recorded video, AI customer contact solutions rolled out⁩ ⁨⁨2⁩ ⁨weeks⁩ ago⁩:

  Support callers for banks and ecommerce maybe, but Jira is a tool for educated professionals.

• ⁨Comment⁩ on ⁨Atlassian terminates 150 staff with pre-recorded video, AI customer contact solutions rolled out⁩ ⁨⁨2⁩ ⁨weeks⁩ ago⁩:

  The stupid thing about replacing staff with “AI customer contact” is that the AI can only really spit out the same stuff you put in its knowledge base, i.e. the stuff that in the documentation in the first place (and maybe perform limited actions that also would have had to be implemented as forms). All it does is save someone broadly 0 seconds on what it would have taken to do a regular search of the documentation.

  If I’m actually phoning up Atlassian to ask something it’s because what I want isn’t available online, and AI doesn’t solve that at all.

• ⁨Comment⁩ on ⁨Atlassian terminates 150 staff with pre-recorded video, AI customer contact solutions rolled out⁩ ⁨⁨2⁩ ⁨weeks⁩ ago⁩:

  Six months’ pay isn’t bad. Certainly enough time to get together with your former colleagues to develop and roll out something far better than JIRA…

• ⁨Comment⁩ on ⁨After laying off 9,000 employees , Microsoft records $27.2 billion profit in latest quarter⁩ ⁨⁨3⁩ ⁨weeks⁩ ago⁩:

  This comment highlights a fundamental misunderstanding on how society should tolerate companies operating.

• ⁨Comment⁩ on ⁨After laying off 9,000 employees , Microsoft records $27.2 billion profit in latest quarter⁩ ⁨⁨3⁩ ⁨weeks⁩ ago⁩:

  Up til about ten years ago, doing mass layoffs was seen as a sign of company in trouble; it scared shareholders and it made talent less likely to apply to your company.

  Then enough of them did it often enough that the stigma fell away and it became a thing you did to get rid of underperformers, scare people into working harder, and separate the wheat from the chaff. Now it’s so commonplace that I’ve heard execs talk about it like it’s just what you’re supposed to do as part of good governance.