skisnow
@skisnow@lemmy.ca
- Comment on Atlassian terminates 150 staff with pre-recorded video, AI customer contact solutions rolled out 1 hour ago:
Support callers for banks and ecommerce maybe, but Jira is a tool for educated professionals.
- Comment on Atlassian terminates 150 staff with pre-recorded video, AI customer contact solutions rolled out 2 hours ago:
The stupid thing about replacing staff with “AI customer contact” is that the AI can only really spit out the same stuff you put in its knowledge base, i.e. the stuff that in the documentation in the first place (and maybe perform limited actions that also would have had to be implemented as forms). All it does is save someone broadly 0 seconds on what it would have taken to do a regular search of the documentation.
If I’m actually phoning up Atlassian to ask something it’s because what I want isn’t available online, and AI doesn’t solve that at all.
- Comment on Atlassian terminates 150 staff with pre-recorded video, AI customer contact solutions rolled out 2 hours ago:
Six months’ pay isn’t bad. Certainly enough time to get together with your former colleagues to develop and roll out something far better than JIRA…
- Comment on After laying off 9,000 employees , Microsoft records $27.2 billion profit in latest quarter 1 day ago:
This comment highlights a fundamental misunderstanding on how society should tolerate companies operating.
- Comment on After laying off 9,000 employees , Microsoft records $27.2 billion profit in latest quarter 1 day ago:
Up til about ten years ago, doing mass layoffs was seen as a sign of company in trouble; it scared shareholders and it made talent less likely to apply to your company.
Then enough of them did it often enough that the stigma fell away and it became a thing you did to get rid of underperformers, scare people into working harder, and separate the wheat from the chaff. Now it’s so commonplace that I’ve heard execs talk about it like it’s just what you’re supposed to do as part of good governance.