Comment on Atlassian terminates 150 staff with pre-recorded video, AI customer contact solutions rolled out
Angry_Autist@lemmy.world 9 hours agoThat’s why there are 3 tiers of support
I guarantee they aren’t replacing tier 3 yet, meaning that problems the AI can’t solve will theoretically see a human
Tollana1234567@lemmy.today 8 hours ago
but its also designed to discourage people from seeing a human, by adding so many layers to the AI CS that you give up anyway.