Comment on Best and worst parcel delivery firms revealed in Citizens Advice rankings
tal@lemmy.today 10 months ago
A third of shoppers experienced a problem with a parcel in the last month, either because of late delivery or parcels being left in insecure locations, according to Citizens Advice.
A third in the last month?
Either package delivery is way, way worse in the UK than in the US, or the phrasing here is designed to get a high numbers. Like, if they had a package stolen in just the last month, that seems like an incomprehensibly-high number. If the question was “did you have a package delivered to a place where someone could have stolen it”, that seems like another story.
It looks like Amazon at least has Amazon Locker service in the UK, and I can’t imagine that people would be having things delivered to their home at all if theft was that high.
Emperor@feddit.uk 10 months ago
It gives the criteria in the article:
So, yes, it’s very broad.
Given the fact that large parcel volumes mean the delivery drivers have little time to do anything fancy, it’s a surprise more people haven’t said they had an issue. Amazon, especially, are notorious for not giving their drivers enough time and I often see their parcels just left on the doorstep, which most people wouldn’t think us very secure.
I was having a discussion on lateness in the pub at the weekend (the fun we have!) and I am pretty sure companies goose the numbers by setting the date a day over when they can get it to you, so they leave themselves some wiggle room if anything goes wrong. It also, handily, pushes people to use the express delivery option where available.
I believe this is a survey done on behalf of Citizens Advice.