Agentless contact center ‘not yet technically feasible, nor operationally desirable’
First thing I do whenever met with a customer service bot is spam “I need to speak with a human.”
Half of businesses rethink ditching humans for customer service bots
Submitted 1 day ago by BrikoX@lemmy.zip to technology@lemmy.zip
https://www.theregister.com/2025/06/11/gartner_ai_customer_service/
Comments
mesitoispro@ttrpg.network 1 day ago
HobbitFoot@thelemmy.club 1 day ago
We’ve been on that long slide for a while, or are they finally going to get rid of the last ones?
Almacca@aussie.zone 1 day ago
Seems like a good way to ditch customers, too.