“I think physical editions of games are very important.
For fans, being able to keep a game they love as an object can have a great deal of value. It becomes a memory or a keepsake connected to something that matters to them.

They can also bring that physical game to an event like this and ask someone to sign it. Afterward, they can take it home, display it, and decorate their room with it. Physical games are important because they can carry that kind of meaning.”

He says a lot more in context, but its a point many are saying. Your going to alienate your more dedicated fans with the removal of physical media.