A third in the last month?

Either package delivery is way, way worse in the UK than in the US, or the phrasing here is designed to get a high numbers.

It gives the criteria in the article:

A third of shoppers experienced a problem with a parcel in the last month, either because of late delivery or parcels being left in insecure locations

So, yes, it’s very broad.

Given the fact that large parcel volumes mean the delivery drivers have little time to do anything fancy, it’s a surprise more people haven’t said they had an issue. Amazon, especially, are notorious for not giving their drivers enough time and I often see their parcels just left on the doorstep, which most people wouldn’t think us very secure.

I was having a discussion on lateness in the pub at the weekend (the fun we have!) and I am pretty sure companies goose the numbers by setting the date a day over when they can get it to you, so they leave themselves some wiggle room if anything goes wrong. It also, handily, pushes people to use the express delivery option where available.

EDIT: Is this a third of shoppers that complained to Citizens Advice? Because this sounds like it’s not that they’re polling a sample of the general population,

I believe this is a survey done on behalf of Citizens Advice.