[deleted]

Comments

• scrubbles@poptalk.scrubbles.tech ⁨1⁩ ⁨year⁩ ago

  Okay folks let’s start guessing what’s actually going on that OP here is trying to hide. I’ll kick us off, I’ve got

  • OP modified their deck in some way that voids the warranty, broke something, tried to change it back like nothing happened, and now wants a replacement
  • OP flashed a custom OS on there that’s not supported and they don’t know how to go back, and Steam support obviously doesn’t support it and it’s not a hardware issue so… tough
  • OP broke their deck and is trying to come up with flimsy excuses on “Well yeah I mean it’s cracked but it wasn’t working anyway so give me a new one”

  I worked in computer repair for 5 years so I’m very familiar with all the excuses people give to get me to replace something under warranty, and these lame excuses and refusal to share all of the issues just reek of something else going on

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  • Norgur@kbin.social ⁨1⁩ ⁨year⁩ ago

    I'm all for "fiddled around in the underlying OS and effed up Pulseaudio/some demon that's constantly restarting, grinding the OS to a halt" which could be easily diagnosed with syslogs, but OP is a script kiddie and explained the situation completely wrong and doesn't know what they have done because they only followed some guide somewhete

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    • scrubbles@poptalk.scrubbles.tech ⁨1⁩ ⁨year⁩ ago

      “I followed some guide online for a completely unrelated issue because it said it could make my games go faster and I rm -rf’d something important looking”

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  • MJBrune@beehaw.org ⁨1⁩ ⁨year⁩ ago

    From everything I’ve seen, The steam deck looks unmodified, with steam OS, and undamaged. I don’t think OP is trying to hide anything but they could just have me fooled.

    It looks like they might have actually gotten a faulty deck. I also try not to guess at these things. Why throw doubt on someone having a rough time? If anything I bet it comes down to communication between them and Valve not being as clear as it should be. Even if they swapped the hard drive in it, Valve will still have the steam deck under warranty, you just need to replace the original hard drive back. So I don’t see any modification they could make to void the warranty.

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    • scrubbles@poptalk.scrubbles.tech ⁨1⁩ ⁨year⁩ ago

      This is fair, but why my eye goes to all the requests for both diagnostic logs and chat logs. Looking at OP’s history, they’re very anti-valve, to the point where I don’t even know why they bought a deck if they’re so annoyed with Valve.

      I think for me, working computer repair, I laugh at people like this because they just embody the Flander’s parents meme. “I’ve tried nothing and I’m all out of ideas!” and it’s just so painful at this point. Here’s this person, having honest issues with their deck, they provide no information useful to help anyone diagnose it and then refuse to give any information that might actually be useful. To me, they’re the client who slammed the thing down on my counter and said “IT’S BROKE. FIX IT”.

      That’s why I make fun here, because I couldn’t when I worked there. The fact is you do catch more flies with honey, and this person smells and looks like vinegar to me. If you go in with a negative attitude you’re going to get a negative response. When I was deciding warranty claims if something was borderline I would usually try to find an exception or way to help the person out, things go shitty, tech can be confusing, I get that. If someone came in screaming and angry at me I’m focused on getting you out as quickly as possible because you’re being a jerk to me, and so if I see it’s not covered I’m not wasting any time finding an exception for you, get the hell out.

      That’s why the chat logs are so important here, how did this person approach the situation? Did they go through troubleshooting steps with the agent? Did they respond to the questions? Were they honest? Or did they go in, lie, yell at the person that the device is stupid and broken and that they demand a new one? At the end of the day you’re dealing with people on the other end, and I’m guessing this person is learning a very important lesson in kindness.

      (and I know the comment is coming where someone says “Yeah buuuuut everyone should be treated the same” and I’ll pre-respond to that anyone who says that clearly has never worked food service or retail before and that no one deserves to be emotionally battered over something as trivial as a broken gaming device)

      This came out longer than I expected, but hey maybe OP will read it and noodle on how they handled the situation.

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• TransplantedSconie@lemm.ee ⁨1⁩ ⁨year⁩ ago

  Yeah, post those logs. They are extremely willing to replace and fix decks.

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  • stappern@lemmy.one ⁨1⁩ ⁨year⁩ ago

    Apparently not

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    • timi@lemmy.world ⁨1⁩ ⁨year⁩ ago

      You keep saying this but haven’t posted logs showing their side of the conversation. I’ve had my difficulties reaching someone who wasn’t just copy and pasting prewritten responses from a script, but the way you’re avoiding answering peoples questions is suspicious.

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• socphoenix@midwest.social ⁨1⁩ ⁨year⁩ ago

  Question for you: why post here, a community that is largely a help forum and refuse to answer questions from people trying to help? There’s been a few here trying.

  Follow up: how can you say they are refusing to replace your deck while also saying you’re still working with them? Which is it?

  From the outside looking in it’s clear something isn’t working as expected which we’ll happens with tech sometimes. Acting like the only possible option is a device replacement while not answering questions seeking to help really fees like there’s missing info here.

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• yuunikki@lemmy.world ⁨1⁩ ⁨year⁩ ago

  [deleted]

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  • stappern@lemmy.one ⁨1⁩ ⁨year⁩ ago

    Why would I lie?

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    • CorrodedCranium@leminal.space ⁨1⁩ ⁨year⁩ ago

      Maybe not lie but exaggerate to get people on your side?

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    • Rustmilian@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Clout?

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• conciselyverbose@kbin.social ⁨1⁩ ⁨year⁩ ago

  lol what's the point of any of your links? None of them are even mildly informative or useful for any purpose.

  It's extremely difficult to believe that you even might be posting in good faith with the absolute joke of the shit you're linking to.

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  • stappern@lemmy.one ⁨1⁩ ⁨year⁩ ago

    It’s a video showing the literal Bluetooth issue I’m having. Not aure what to tell you. You can clearly see the device going disconnected and connected in a loop.

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• winkerjadams@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago

  How long have you had it?

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  • stappern@lemmy.one ⁨1⁩ ⁨year⁩ ago

    It’s in warranty.

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    • Automater@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Your cagey half-answers speak volumes.

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• jordanlund@lemmy.one ⁨1⁩ ⁨year⁩ ago

  Your links offering “proof” are other lemmy threads.

  Where’s your communication with Valve?

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• Mambert@beehaw.org ⁨1⁩ ⁨year⁩ ago

  What other issues? I’d like to see that chat as well.

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  • stappern@lemmy.one ⁨1⁩ ⁨year⁩ ago

    Basically it’s unusable connected to a tv the interface starts bugging out and going in slow motion… remote play doesn’t work properly or at all…

    Plus other stuff I probably forgot,I barely use this device.

    I restored the original firmware and tried all 3 software channels.

    And I’m being asked over and over “have you put the device in pairing mode?”

    Like wtf

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    • Mambert@beehaw.org ⁨1⁩ ⁨year⁩ ago

      Slow motion sounds like dropped frames, are you connecting it to a 4K TV?

      I’ve been using my steam deck about daily, what software channels are you referring to?

      I have never used steam’s remote play so I am unable to diagnose or help with that issue.

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    • nickwitha_k@lemmy.sdf.org ⁨1⁩ ⁨year⁩ ago

      How were you connecting it to the TV? USB-C DisplayPort? Official dock? 3rd party dock?

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• kadu@lemmy.world ⁨1⁩ ⁨year⁩ ago

  [deleted]

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  • stappern@lemmy.one ⁨1⁩ ⁨year⁩ ago

    IT DOES THE SAME WITH 4 CONTROLLERS AND 2 HEADSETS YOU ABSOLUTE FUCKING LOSERS

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• Defaced@lemmy.world ⁨1⁩ ⁨year⁩ ago

  You’re full of shit. Post the logs or GTFO. You probably haven’t enabled the next Gen driver for Xbox controllers or even basic Xbox controller support or even generic controller support. Your tv probably has a setting that controls the HDMI port signal and it’s unable to detect the connection because the dock isn’t providing enough of a signal for your TV to detect, turn that shit off because it’s trash. Your video doesn’t show shit, just you being a dumbass. How is anyone supposed to help you when all you post is you holding up your controller and literally nothing else? Also, your steam streaming of baldurs gate is that small because you’re too stupid to change the output on the streaming device to match the resolution of the TV. Stop blaming valve for your blind bullshit ignorance.

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• NewNewAccount@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Have you done a factory reset?

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