they let me choose a free game as compensation
You picked HL3, right? Or is that classified information?
if you're still waiting for GLS to ship your controller, check tracking for misrouting
Submitted 3 weeks ago by crater2150@feddit.org to steamdeck@sopuli.xyz
Comments
mtlvmpr@sopuli.xyz 3 weeks ago
crater2150@feddit.org 3 weeks ago
Sadly, they specified “standard edition game available in your region”. An my region isn’t “Valve office” :(
UnexpectedBehavior@lemmy.world 3 weeks ago
They didn’t offer that to me. And in my case they send it not only to uk but also to the wrong city.
domi@lemmy.secnd.me 3 weeks ago
Ask again in a different support ticket.
Friend of mine just got told that it’s going to arrive soon and then asked again after he saw everyone got a free game and now he also got the offer.
UnexpectedBehavior@lemmy.world 3 weeks ago
Yes, it’s what I did and they replied positively.
balgruuf@nord.pub 3 weeks ago
Took gls 2 weeks to ship it to me. Ordered it launch day.
thingsiplay@lemmy.ml 3 weeks ago
Got mine from first batch. I’m in Germany too and mine was sent to Netherlands first. It went smooth and got it at expected arrival time between 11:00 and 13:00 clock. So this should be expected. Also in between my wait time of a few days, there was a blackout time of the GLS tracking, when it didn’t show anything. I thought I might not get it, but after hours later the tracking went live again. I think this happened in the warehouses when it arrived at Netherlands and later in Germany.
crater2150@feddit.org 3 weeks ago
Netherlands is the location of the warehouse, so that is expected. But it seems a whole batch was misrouted from there to the UK and then back to the warehouse, delaying everything by a week. Mine was shipped on the 15th and hasn’t arrived yet.
thingsiplay@lemmy.ml 3 weeks ago
I feel sorry for the wait and uncertainty; its the worst (not literally off course). Lot of people report in forums that they did not get it. At least you got a free game of choice. For that it was probably a nice and not bad at all. In fact, I would have traded the wait for a compensation, lol. So enjoy the game.
jokro@feddit.org 3 weeks ago
My tracking looked good but the package shop said they didnt receive it
crater2150@feddit.org 3 weeks ago
Even with tracking looking good, I recommend contacting Valve support. They’re really helpful (and as they are the contract partner for GLS, only they can file a complaint with them).
jokro@feddit.org 3 weeks ago
Good advice, will do