Submitted 1 year ago by Cossty@lemmy.world to steamdeck@sopuli.xyz
I had some performance problems. Suddenly, steam deck lost about 60% of its performance in games. My troubleshooting didn’t help. After that, I contacted steam support. We were talking for about a week, but nothing helped, so they agreed to send me a replacement.
I have to say… The fresh vent smells even better than I remember.
We’re all getting nose cancer in about 2 years.
Then we can pick up a Steam Deck 2 and get double nose cancer. Fun times for all.
I need to request off work for Monday - my brother died of double nose cancer.
My joystick started squeaking after 14 months and the buttons started to register twice while pressed once. Steam support told me they are willing to fix it for like 200 USD, but no warranty after 1 year. It was a pleasant conversation but I hoped to get it fixed for free (I know its unreasonable after warranty) Glad to see they still making some exceptions. Good for you!
I decided to buy my own buttons and replace them for a fraction of the cost.
Mine is about half a year old and I still love the smell. Does anyone know what it is?
Thermal paste, perhaps?
Hopes and dreams in physical form!
julianh@lemm.ee 1 year ago
They sent a full replacement after 1.5 years? Damn that’s some good support.
BruceTwarzen@kbin.social 1 year ago
Because shit shouldn't just break after 1.5 years
timi@lemmy.world 1 year ago
Apple will sell you a laptop with dead pixels on the screen and refuse to replace it unless a certain minimum number are dead. I was furious.
julianh@lemm.ee 1 year ago
True but not all tech companies are so forgiving. Most laptops I get have their warranty expire after a year, and I doubt they’d replace anything without charging something.
Rednax@lemmy.world 1 year ago
Valve seems to be pretty consumer friendly. I also have a good experience with a faulty Index getting replaced.