From what I’ve heard through the grapevine, there’s a serious favoritism problem. If you have an in with a Valve employee or work on a project they approve of, getting assistance from them is easy. Everyone else gets a token response followed by radio silence, and if you’re working on something they don’t want to deal with (like the payment processor mess the OP stepped in) you get straight-up stonewalled.
raman_klogius@ani.social 3 days ago
Steam Support on the customer side: 🤗
Steam Support on the gamedev side: 🖕
Ask any indies working with Valve’s own game engines.
Quetzalcutlass@lemmy.world 3 days ago
sp3ctr4l@lemmy.dbzer0.com 2 days ago
The token response is automated.
What you think theyre gonna hire … corpo social media numbers of content reviewers?
The whole company is like 300ish people.
They use bots, algos, analytic metrics, to evaluate the absurd amount of all kinds of content on Steam.
tb_@lemmy.world 2 days ago
Small company Valve can’t possibly be asked to spend their insane profits on some proper support.
sp3ctr4l@lemmy.dbzer0.com 2 days ago
… What indies are working with the Source engine?
S&ndbox?
Black Mesa Source?
G-String?
Do… do you mean modders?
Almost nobody just outright develops a game they intend to sell, on Source, because you’d have to liscense the engine from Valve.
Which costs a significant chunk of change.
artyom@piefed.social 3 days ago
Well it’s a nice change of pace from every other company who handles customer service with nothing but bots?