From what I’ve read, it can go either way.
Arbitration is easier for people to seek compensation, but it usually prevents any significant damages and doesn’t set a legal precedent that others can use to easily get compensation.
Court cases are harder to start and generally require a lawyer, but if you win you can get significant damages and it can set a legal precedent.
So it’s usually best for the consumer to have a choice on how to pursue issues. I have seen a lot of companies lately update their terms for arbitration only though, so this is at contrast with how most companies I’ve seen are handling things.
jonne@infosec.pub 2 months ago
I think there’s a bit of a sea change in business generally where arbitration ended up being worse for corporations if too many customers/employees used that option because it meant paying a bunch of money for each case instead of dealing with one class action suit.
While the arbitration courts themselves are generally biased to corporate interests, it’s not enough of a thumbs on the scale to make up for it.
CosmicTurtle0@lemmy.dbzer0.com 2 months ago
I’ve seen some arbitration agreements stating that you can’t collaborate with other customers who are affected by the same issue, requiring each customer to have a different attorney.
Some companies really want to make it impossible for you to win any significant damages against them.
At that point, they are just telling on themselves.
ggppjj@lemmy.world 2 months ago
Oh no, I did it anyways and collaborated with other customers online. Oh well guess we gotta arbitrate that now.